HA, Nguyen Thu; ANH, Cung Lan. Internal service quality, external service quality, employee Satisfaction and customer Satisfaction for Vietnamese hotels: A Theoretical Approach. VNU JOURNAL OF ECONOMICS AND BUSINESS, [S.l.], v. 35, n. 4, dec. 2019. ISSN 2734-9845. Available at: <https://js.vnu.edu.vn/EAB/article/view/4279>. Date accessed: 23 feb. 2024.