HA, Nguyen Thu; 						ANH, Cung Lan.
 Internal service quality, external service quality, employee Satisfaction and customer Satisfaction for Vietnamese hotels:  A Theoretical Approach.
<strong>VNU JOURNAL OF ECONOMICS AND BUSINESS</strong>, [S.l.], v. 35, n. 4, dec. 2019.
ISSN 2734-9845.
Available at: &lt;<a href="https://js.vnu.edu.vn/EAB/article/view/4279" target="_new">https://js.vnu.edu.vn/EAB/article/view/4279</a>&gt;. Date accessed: 25 apr. 2024.