Building Competence Frameworks for Middle Management in the Vietnamese Hotel Industry
Main Article Content
Abstract
Competence frameworks are the trend for human resource management in a dynamic environment. In Vietnam’s dynamic environment, the hotel industry is witnessing fast changes to adapt to the development of the Vietnamese economy. This requires a new model for human resource management in the hotel industry, in particular for middle managers. In this research, the author used a quantitative method to analyze the requirements for competence for middle managers in the hotel industry and has proposed a capability framework, including three main clusters: Professional competence, Executive and management competence and Self-management competence - for middle managers in the Vietnamese hotel industry.
Keywords:
Competence frameworks, middle manager, hotel industry, Vietnam.
References
[1] J.B. Barney, P.M. Wright, “On becoming a strategic partner: The role of human resources in gaining competitive advantage”, Human Resource Management 37 (1998) 31-46.
[2] A.J. Nyberg, T.P. Moliterno, D. Hale Jr, D.P. Lepak, “Resource-based perspectives on unit-level human capital: A review and integration”, Journal of Management 40 (2014) 316-346.
[3] H. Jeou-Shyan, H. Hsuan, L. Chih-Hsing, L. Lin, T. Chang-Yen, “Competency analysis of top managers in the Taiwanese hotel industry”, International Journal of Hospitality Management 30 (2011) 1044-1054.
[4] K. Birdir, T.E. Pearson, “Research chefs’ competencies: A Delphi approach”, International Journal of Contemporary Hospitality Management 12 (2000) 205-209.
[5] L.M. Spencer, P.S.M. Spencer, Competence at Work models for superior performance: John Wiley & Sons, 2008.
[6] F. Delamare Le Deist, J. Winterton, “What is competence”, Human Resource Development International 8 (2005) 27-46.
[7] M.T. Brannick, E.L. Levine, F.P. Morgeson, Job and work analysis: Methods, research, and applications for human resource management: Sage, 2007.
[8] J. Balogun, G. Johnson, “Organizational restructuring and middle manager sensemaking”, Academy of Management Journal 47 (2004) 523-549.
[9] Q.N. Huy, “In praise of middle managers”, Harvard Business Review 79 (2001) 72-79.
[10] N. Harding, H. Lee, J. Ford, “Who is “the middle manager”?”, Human relations 67 (2014) 1213-1237.
[11] D. Glover, D. Gleeson, G. Gough, M. Johnson, “The meaning of management: the development needs of middle managers in secondary schools”, Educational Management & Administration 26 (1998) 279-292.
[12] V. Siu, “Managing by competencies - A study on the managerial competencies of hotel middle managers in Hong Kong”, International Journal of Hospitality Management 17 (1998) 253-273.
[13] G. McCarthy, J.J. Fitzpatrick, “Development of a competency framework for nurse managers in Ireland”, The Journal of Continuing Education in Nursing 40 (2009) 346-350.
[14] S. Suh, J.J. West, J. Shin, “Important competency requirements for managers in the hospitality industry”, Journal of Hospitality, Leisure, Sport & Tourism Education 11 (2012) 101-112.
[15] Do Vu Phuong Anh, Competence framework for middle managers in Vietnam private sector, Hanoi: VNU, 2017.
[16] Ministry of Culture, Sports and Tourism, “Research on Human Resource Demand for Tourism Industry for Training Tourism Employees in the Period 2025-2030”, 2017.
[17] B.G. Chung-Herrera, C.A. Enz, M.J. Lankau, “A Competencies Model Grooming Future Hospitality Leaders”, Cornell Hotel and Restaurant Administration Quarterly 44 (2003) 17-25.
[18] Mai Thanh Lan, Ta Huy Hung, “The leadership competency in Vietnam public administration, Organizations and markets in emerging economies” 9 (2019) 1-8.
[19] Nguyen Hong Tin, Vo Thị Thanh Loc, Nguyen Quang Tuyen, Vo Kim Thoa, Vo Thành Danh, “Evaluate the current competence for leader and servant in Can Tho city”, Journal of Can Tho University 38 (2015) 130-142.
[20] K. Ernest, S.K. Matthew, A.K. Samuel, “Towards Entrepreneurial Learning Competencies: The Perspective of Built Environment Students”, Higher Education Studies 5 (2015) 20-30.
[2] A.J. Nyberg, T.P. Moliterno, D. Hale Jr, D.P. Lepak, “Resource-based perspectives on unit-level human capital: A review and integration”, Journal of Management 40 (2014) 316-346.
[3] H. Jeou-Shyan, H. Hsuan, L. Chih-Hsing, L. Lin, T. Chang-Yen, “Competency analysis of top managers in the Taiwanese hotel industry”, International Journal of Hospitality Management 30 (2011) 1044-1054.
[4] K. Birdir, T.E. Pearson, “Research chefs’ competencies: A Delphi approach”, International Journal of Contemporary Hospitality Management 12 (2000) 205-209.
[5] L.M. Spencer, P.S.M. Spencer, Competence at Work models for superior performance: John Wiley & Sons, 2008.
[6] F. Delamare Le Deist, J. Winterton, “What is competence”, Human Resource Development International 8 (2005) 27-46.
[7] M.T. Brannick, E.L. Levine, F.P. Morgeson, Job and work analysis: Methods, research, and applications for human resource management: Sage, 2007.
[8] J. Balogun, G. Johnson, “Organizational restructuring and middle manager sensemaking”, Academy of Management Journal 47 (2004) 523-549.
[9] Q.N. Huy, “In praise of middle managers”, Harvard Business Review 79 (2001) 72-79.
[10] N. Harding, H. Lee, J. Ford, “Who is “the middle manager”?”, Human relations 67 (2014) 1213-1237.
[11] D. Glover, D. Gleeson, G. Gough, M. Johnson, “The meaning of management: the development needs of middle managers in secondary schools”, Educational Management & Administration 26 (1998) 279-292.
[12] V. Siu, “Managing by competencies - A study on the managerial competencies of hotel middle managers in Hong Kong”, International Journal of Hospitality Management 17 (1998) 253-273.
[13] G. McCarthy, J.J. Fitzpatrick, “Development of a competency framework for nurse managers in Ireland”, The Journal of Continuing Education in Nursing 40 (2009) 346-350.
[14] S. Suh, J.J. West, J. Shin, “Important competency requirements for managers in the hospitality industry”, Journal of Hospitality, Leisure, Sport & Tourism Education 11 (2012) 101-112.
[15] Do Vu Phuong Anh, Competence framework for middle managers in Vietnam private sector, Hanoi: VNU, 2017.
[16] Ministry of Culture, Sports and Tourism, “Research on Human Resource Demand for Tourism Industry for Training Tourism Employees in the Period 2025-2030”, 2017.
[17] B.G. Chung-Herrera, C.A. Enz, M.J. Lankau, “A Competencies Model Grooming Future Hospitality Leaders”, Cornell Hotel and Restaurant Administration Quarterly 44 (2003) 17-25.
[18] Mai Thanh Lan, Ta Huy Hung, “The leadership competency in Vietnam public administration, Organizations and markets in emerging economies” 9 (2019) 1-8.
[19] Nguyen Hong Tin, Vo Thị Thanh Loc, Nguyen Quang Tuyen, Vo Kim Thoa, Vo Thành Danh, “Evaluate the current competence for leader and servant in Can Tho city”, Journal of Can Tho University 38 (2015) 130-142.
[20] K. Ernest, S.K. Matthew, A.K. Samuel, “Towards Entrepreneurial Learning Competencies: The Perspective of Built Environment Students”, Higher Education Studies 5 (2015) 20-30.