Do Huy Thuong, Nguyen Thi Phuong Hong

Main Article Content


Improving quality in order to keep up with the trend in the world is a vital task of training institutions today. Training institutions need to grasp market needs and satisfy the requirements of customers - learners. Managers in education need to apply market strategies that are being used by manufacturing and business enterprises and be aware that training institutions as service providers are responsible for satisfying the needs of learners. This study is implemented to provide information about the factors affecting master students’ satisfaction of the training service at the VNU School of Interdisciplinary Studies (VNU-SIS). The research then proposes a number of solutions to improve the satisfaction level of the master students at VNU SIS in the
coming time.

Keywords: Training service quality, satisfaction, master students.


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