Factors Affecting Hotels’ Cooperation with Local Tourism Authorities: Empirical Evidence from Danang
Main Article Content
Abstract
Collaboration among stakeholders plays an important role in the sustainable development of the tourism industry, especially in developing countries. Based on the Social Exchange Theory and the reality of cooperation between hotels and the Danang Department of Tourism in the Department's important information collection campaign, this study analyzes the factors influencing the cooperation between hotels and the local authority, represented by the Danang Department of Tourism, the two most important stakeholders. The results show that the perception of hotels of Danang Department of Tourism’s support by the type of hotel ownership, and the number of stars, significantly influence a hotel’s tendency to cooperate with the Department.
Keywords:
Stakeholders collaboration, Social Exchange Theory, hospitality, tourism, Danang.*
References
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[3] J. Yang, C. Ryan, L. Zhang, “External Entrepreneurs/Investors and Guanxi: Hostels in a Tourism Area, Xinjiang, China,” International Journal of Contemporary Hospitality Management, 26 (6) (2014) 833-854.
[4] C.H. Hsu, Z. Liu, S. Huang, “Acquiring Intangible Resources Through Entrepreneurs’ Network Ties: a Study of Chinese Economy Hotel Chains,” Cornell Hospitality Quarterly, 56 (3) (1995) 273-284.
[5] L. Yang, G. Wall, “Ethnic Tourism and Entrepreneurship: Xishuangbanna, Yunnan, China,” Tourism Geographies, 10 (4) (2008) 522-544.
[6] B. Rukanova, Y.H. Tan, R. Huiden, A. Ravulakollu, A. Grainger, F. Heijmann, “A Framework for Voluntary Business-Government Information Sharing,” Government Information Quarterly, 37 (4) (2020) 101501.
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[8] P. Beritelli, “Cooperation among Prominent Actors in a Tourist Destination,” Annals of Tourism Research, 38 (2) (2011) 607-629.
[9] H. Saito, L. Ruhanen, “Power in Tourism Stakeholder Collaborations: Power Types and Power Holders,” Journal of Hospitality and Tourism Management, 31 (2017) 189-196.
[10] A. Wondirad, D. Tolkach, B. King, “Stakeholder Collaboration as a Major Factor for Sustainable Ecotourism Development in Developing Countries,” Tourism Management, 78 (2020) 104024.
[11] Tran Thi Minh Haa, “Perfecting the Relationship Among Relevant Parties to Develop Tourism Activities in Vietnam,” VNU Journal of Science: Social Sciences and Humanity, 29 (3) (2013) 19-28 (in Vietnamese).
[12] Nguyen Thi Thanh Kieu, “Applying Stakeholder Theory in Researching Community Tourism Development in Don Duong District, Lam Dong Province,” VNU Journal of Social Sciences and Humanities, 4 (1) (2018) 143-159 (in Vietnamese).
[13] Nguyen Thi Bich Thuy, “Cooperation among Stakeholders in Tourism for Sustainable Development: An Empirical Study at Danang Destination,” Hue University Journal of Science: Economics and Development, 126 (5C) (2017) (in Vietnamese),
[14] R.J. Fisher, “Social Desirability Bias and the Validity of Indirect Questioning,” Journal of Consumer Research, 20 (2) (1993) 303-315.
[15] I. Krumpal, “Determinants of Social Desirability Bias in Sensitive Surveys: A Literature Review,” Quality & Quantity, 47 (4) (2013) 2025-2047.
[16] T. Donaldson, L.E. Preston, “The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications,” Academy of Management Review, 20 (1) (1995) 65-91.
[17] D. Tjosvold, “Cooperation Theory and Organizations,” Human Relations, 37 (9) (1984) 743-767.
[18] R.M. Emerson, “Social Exchange Theory,” in: M. Rosenberg, R.H. Turner (Eds.), Social Psychology: Sociological Perspectives, Basic Books, New York, 1981, 30-65.
[19] S.K. Kang, J. Lee, “Support of Marijuana Tourism in Colorado: A Residents’ Perspective Using Social Exchange Theory,” Journal of Destination Marketing & Management, 9 (2018) 310-319.
[20] C. Yodsuwan, K. Butcher, “Determinants of Tourism Collaboration Member Satisfaction in Thailand,” Asia Pacific Journal of Tourism Research, 17 (1) (2012) 63-80.
[21] W. Wu, “Dimensions of Social Capital and Firm Competitiveness Improvement: The Mediating Role of Information Sharing,” Journal of Management Studies, 45 (1) (2008) 122-146.
[22] M.W. Peng, Y. Luo, “Managerial Ties and Firm Performance in a Transition Economy: The Nature of a Micro-Macro Link,” Academy of Management Journal, 43 (3) (2000) 486-501.
[23] J. Du, C. Zhou, “Does Guanxi Matter in the Foreign Expansion of Chinese Manufacturing Firms? The Mediator Role of Linking and Leveraging,” Asia Pacific Journal of Management, 36 (2) (2019) 473-497.
[24] R.J. Harrington, M.C. Ottenbacher, “Strategic Management: An Analysis of its Representation and Focus in Recent Hospitality Research,” International Journal of Contemporary Hospitality Management, 23 (4) (2011) 439-462.
[25] B. Martens, N. Duch-Brown, “The Economics of Business-to-Government Data Sharing,” JRC Digital Economy Working Paper, 2020.
[26] Danang Tourism Department, “Summary of Danang Tourism Industry in 2018,” 2018, https://danangfantasticity.com/tin-tuc/hoi-nghi-tong-ket-nganh-du-lich-da-nang-nam-2018-trien-khai-nhiem-vu-nam-2019.html (Accessed 25 January 2019) (in Vietnamese).
[27] Danang Tourism Association, “Da Nang: Increase of 86 Tourist Accommodation Establishments, 6,000 Rooms Each Year,” 2018, https://baodanang.vn/channel/5404/201807/da-nang-moi-nam-tang-86-co-so-luu-tru6000-phong-2892309/ (Accessed 17 July 2018) (in Vietnamese).
[28] R. Crespí-Cladera, A. Martín-Oliver, B. Pascual-Fuster, “Financial Distress in the Hospitality Industry During the COVID-19 Disaster,” Tourism Management, 85 (2021) 104301.