The “Open + Liquid + Flexible” Public Hospital Management Model Made in Vietnam: Lessons Learnt for Adapting to the COVID-19 Pandemic in Vietnam
Main Article Content
Abstract
The COVID-19 pandemic started in the early 2020 has significantly hit every human-life aspect in all over the world, especially the medical industry. To ensure both regular and irregular healthcare work (i.e., prevention, treatment for COVID-19 patients), hospitals are required to change their thinking and management model. This research creates an “open + liquid + flexible” public hospital management model made in Vietnam, based on the theory of Made in Vietnam lean management and practical lessons learnt for adaptations to the COVID-19 pandemic in the past two years.
Keywords:
Hospital management, COVID-19 pandemic, adapting to the pandemic.
References
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Dale, H. and Krishna, H. (2015). Public Hospital Governance in Asia and the Pacific, Comparative Country Studies, 1(01).
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Ghotbi, B. et al. (2020). Hospital management strategies during the Covid-19 pandemic. Health Research Journal, 5(2), 118-125.
Intawong, K. et al. (2021). Application technology to fight the COVID-19 pandemic: Lessons learned in Thailand. Biochemical and Biophysical Research Communications, 534, 830-836.
Liker J. K. (2004). Becoming lean: Inside stories of U.S. manufacturers. Productivity Press, USA.
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Minh, N. D. (2015). A new application model of lean management in small and medium sized enterprises. Original Scientific Paper, 14 (2), 289-298.
Minh, N. D. (2015). Lean Management in Vietnam-The Road to Success. Vietnam National University Hanoi Publisher (in Vietnamese).
Minh, N. D. (2018). A new decision-making model based on the made in Vietnam lean management philosophy. Economics and Sociology, 11(1), 44-66.
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Ministry of Health (2021). Portal of the Ministry of Health on the Passion of Covid-19. Accessed 17.01.2022.
Ohno, T. (1988). Toyota Production System: Beyond Large-scale Production. Cambridge, MA: Productivity Press.
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Prime Minister of the Socialist Republic of Vietnam (1999). Resolution No. 73/1999/NĐ-CP issued on August 19, 1999 on the policy of encouraging the socialization of education, healthcare, culture, and sports activities. Hanoi.
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Saltman, R. B. et al. (2011). Governing public hospitals. Reform strategies and the movement towards institutional autonomy. Observatory Studies Series. Copenhagen. World Health Organization.
Thanh, N. T. (2021). Applying Lean Management in Hospitals Reference from International Experience and Lessons Learned for Vietnam. Economy and Forecast review, 28 (782), 73-76 (in Vietnamese).
Thanh, N. T., & Thuy, N. T. T. (2022). Lean management made in Vietnam: A solution for public hospital digital transformation to meet the requirements of authority, comprehensive responsibility. Proceedings of the International Conference “Governance in Digital Transformation”, 95-115.
Tuoi tre Online Newspaper (2019). Vietnamese patients spend 2 billion USD/year going abroad for medical examination and treatment. Accessed Jan 17, 2022.
Vnexpress Online Newspaper (2021). More than 200 medical staff at Bach Mai Hospital quit. Accessed Jan 17, 2022.
Womack, J. P. & Jones, D. (1991). Roos and Massachusetts Institute of Technology, “The machine that changed the world: The story of lean production”. Harper Collins.
Womack, J. et al. (2007). The Machine that Changed the World. Free Press.
Dale, H. and Krishna, H. (2015). Public Hospital Governance in Asia and the Pacific, Comparative Country Studies, 1(01).
Dan Tri Online Newspaper (2021). Only 15.3% of Medical Staff are Fully Satisfied, what does Bach Mai Hospital say?.
Fleming, S. (2020). Viet Nam Shows how you can Contain COVID-19 with Limited Resources. In World Economic Forum. Vol. 3.
Ghotbi, B. et al. (2020). Hospital management strategies during the Covid-19 pandemic. Health Research Journal, 5(2), 118-125.
Intawong, K. et al. (2021). Application technology to fight the COVID-19 pandemic: Lessons learned in Thailand. Biochemical and Biophysical Research Communications, 534, 830-836.
Liker J. K. (2004). Becoming lean: Inside stories of U.S. manufacturers. Productivity Press, USA.
Minh, N. Đ. & Thanh, N. T. (2020). Tangible Elements Management Solutions to Improve the Quality of Medical Examination and Treatment Services of Examination Department, Vietnam - Germany Friendship Hospital. Industry and Trade Magazine, 2, 182-188 (in Vietnamese).
Minh, N. D. (2015). A new application model of lean management in small and medium sized enterprises. Original Scientific Paper, 14 (2), 289-298.
Minh, N. D. (2015). Lean Management in Vietnam-The Road to Success. Vietnam National University Hanoi Publisher (in Vietnamese).
Minh, N. D. (2018). A new decision-making model based on the made in Vietnam lean management philosophy. Economics and Sociology, 11(1), 44-66.
Minh, N. D., & Van Ha, N. T. (2016). “Made in Vietnam” lean management model for sustainable development of Vietnamese enterprises. Procedia CIRP, 40, 602-607 (in Vietnamese).
Ministry of Health (2021). Portal of the Ministry of Health on the Passion of Covid-19.
Ohno, T. (1988). Toyota Production System: Beyond Large-scale Production. Cambridge, MA: Productivity Press.
Peiffer-Smadja, N. et al. (2020). Challenges and issues about organizing a hospital to respond to the COVID-19 outbreak: Experience from a French reference centre. Clinical Microbiology and Infection, 26(6), 669-672.
Plagg, B. et al. (2021). Primary health care and hospital management during COVID-19: Lessons from Lombardy. Risk Management and Healthcare Policy, 14, 3987.
Prime Minister of the Socialist Republic of Vietnam (1999). Resolution No. 73/1999/NĐ-CP issued on August 19, 1999 on the policy of encouraging the socialization of education, healthcare, culture, and sports activities. Hanoi.
Prime Minister of the Socialist Republic of Vietnam (2019). Resolution No. 33/NQ-CP issued on May 19, 2019 on piloting a comprehensive autonomy and self-responsibility mechanism of 4 hospitals under the Ministry of Health: Bach Mai Hospital, Cho Ray Hospital, Viet Duc Friendship Hospital and Hospital K. Hanoi.
Saltman, R. B. et al. (2011). Governing public hospitals. Reform strategies and the movement towards institutional autonomy. Observatory Studies Series. Copenhagen. World Health Organization.
Thanh, N. T. (2021). Applying Lean Management in Hospitals Reference from International Experience and Lessons Learned for Vietnam. Economy and Forecast review, 28 (782), 73-76 (in Vietnamese).
Thanh, N. T., & Thuy, N. T. T. (2022). Lean management made in Vietnam: A solution for public hospital digital transformation to meet the requirements of authority, comprehensive responsibility. Proceedings of the International Conference “Governance in Digital Transformation”, 95-115.
Tuoi tre Online Newspaper (2019). Vietnamese patients spend 2 billion USD/year going abroad for medical examination and treatment.
Vnexpress Online Newspaper (2021). More than 200 medical staff at Bach Mai Hospital quit.
Womack, J. P. & Jones, D. (1991). Roos and Massachusetts Institute of Technology, “The machine that changed the world: The story of lean production”. Harper Collins.
Womack, J. et al. (2007). The Machine that Changed the World. Free Press.