Online Learning for Vietnamese Hospitality and Tourism University Students During a Time of Covid-19
Main Article Content
Abstract
Online learning increased in prominence during the Covid-19 pandemic. Hospitality education programs were not unique in their transition to online learning nor their incorporation of online instruction via learning management systems (LMS); there was, however, a pedagogical disconnect as hospitality and tourism education has historically been more task-oriented and centered on face-to-face interaction. This study aimed to identify Vietnamese hospitality and tourism students’ perceptions of their engagement in the LMS. Survey evidence revealed that students in hospitality and tourism programs with prior internet experience adapted more quickly. Although the majority of students agreed that online education facilitated remote study, they still preferred engaging in face-to-face sessions. Results additionally revealed that students believed that online learning would become a vital part of the future hospitality and tourism curricula. Thus, satisfaction with online learning is contingent upon the topic matter and the lecturer’s application and teaching talents. Findings herein have a variety of practical and theoretical consequences, notably through the theoretical distance theory, which demonstrates that results converge.
Keywords:
Vietnam, Covid-19, Students, Online learning, Hospitality, Theoretical distance theory
References
[1] C. Dale, Carry on Talking: the use of Online Discussion Groups as a Learning Yool, LINK 8-E-Learning, 2003.
[2] J. Batey, Web Page Implementation and Cultural Change within a First Year Undergraduate Module, Journal of Hospitality, Leisure, Sport and Tourism Education, Vol. 1, No. 1, 2002, pp. 51-60.
[3] P. Vanham, The Story of Vietnam’s Economic Miracle, In World Economic Forum, 2018.
[4] N. T. Dung, Vn Universities Offer E-learning to more Students, 2018.
[5] N. X. Phung, Vietnam’s Education in the Context of the Fourth Industrial Revolution, Mar, 2019.
[6] J. L. Meece, E. M. Anderman, L. H Anderman, Classroom Goal Structure, Student Motivation, and Academic Achievement, Annu, Rev, Psychol, Vol. 57, 2006, pp. 487-503.
[7] A. Bull, The Economics of Cruising: An Application to the Short Ocean Cruise Market, Journal of Tourism Studies, Vol. 7, No. 2, 1996, pp. 28-35.
[8] G. Morgan, Faculty use of Course Management Systems, Volume 2, ECAR, EDUCAUSE Center for Applied Research Colorado, 2003.
[9] P. Gorsky, A. Caspi. A Critical Analysis of Transactional Distance Theory, Quarterly Review of Distance Education, Vol. 6, No. 1, 2005.
[10] R. Yılmaz, H. Keser, The Impact of Interactive Environment and Metacognitive Support on Academic Achievement and Transac-tional Distance in Online Learning, Journal of Educational Computing Research, Vol. 55, No. 1, 2017, pp. 95-122.
[11] A. M. Zhang, Transactional Distance in web-based College Learning Environments: Toward Measurement and Theory Construction, Virginia Commonwealth University, 2003.
[12] J. Weidlich, T. J. Bastiaens, Technology Matters-the Impact of Transactional Distance on Satisfaction in Online Distance Learning International Review of Research in Open and Distributed Learning, Vol. 19, No. 3, 2018.
[13] C. F Harrington, S. A. Gordon, T. J. Schibik, Course Management System Utilization and Implications for Practice: A National Survey of Department Chairpersons, Online Journal of Distance Learning Administration, Vol. 7, No. 4, 2004.
[14] W. M. Costen, The Value of Staying Connected with Technology: An Analysis Exploring the Impact of Using a Course Management System on Student Learning, Journal of Hospitality, Leisure, Sports and Tourism Education (Pre-2012), Vol. 8, No. 2, 2009, pp. 47.
[15] W. Martens, P. W. S. Yapa, M. Safari, The Impact of Financial Statement Comparability on Earnings Management: Evidence from Frontier Markets, International Journal of Financial Studies, Vol. 8, No. 4, 2020, pp. 73.
[16] Y. Kathawala, A. Wilgen, E-learning: Evaluation from an Organization’s Perspective, Training and Management Development Methods, Vol. 18, No. 4, 2004, pp. 501.
[17] M. R. Markovic´ et al., Advantages and Disadvantages of E-learning in Comparison to Traditional forms of Learning, Annals of the University of Petros¸ani, Economics, Vol. 10, No. 2, 2010, pp. 289-298.
[18] D. Keegan, The Future of Learning: From Elearning to Learning, 2002.
[19] E. Pollard, J. Hillage, Exploring E-learning, Institute for Employment Studies Brighton, 2001.
[20] T. A. Urdan, C. C. Weggen, Corporate Elearning: Exploring a New Frontier, 2000.
[21] S. Paling, Thresholds of Access: Paratextualily and Classification, Journal of Education for Library and Information Science, 2002, pp. 134-143.
[22] H. Block, B. Dobell, The E-bang Theory, Bank of America Securities Education, 1999.
[23] J. Schutte, Virtual Teaching in Higher Education, Recuperado en Marzo, Vol. 15, 1996.
[24] P. E Bierly, E. H. Kessler, E. Christensen, Organisational Learning, Knowledge and Wisdom, Journal of Organizational Change Management, 2000.
[25] F. B. King, A Virtual Student: Not an Ordinary Joe, The Internet and Higher Education, Vol. 5, No. 2, 2002, pp. 157-166.
[26] S. Y. Chyung, Systematic and Systemic Approaches to Reducing Attrition Rates in Online Higher Education, American Journal of Distance Education, Vol. 15, No. 3, 2001, pp. 36-49.
[27] C. K. Lim, Computer Self-efficacy, Academic Self-concept, and other Predictors of Satisfaction and Future Participation of Adult Distance Learners, American Journal of Distance Education, Vol. 15, No. 2, 2001, pp. 41-51.
[28] A. Sadik, S. Reisman, Design and Implementation of a Web-based Learning Environment, The Perfect Online Course: Best Practices for Designing and Teaching, Charlotte, NC: Information Age Publishing, 2009, pp. 179-200.
[29] T. M. Nisar, Organisational Determinants of E-learning, Industrial and Commercial Training, 2002.
[30] C. Beard, J. P. Wilson, R. McCarter et al., Towards a Theory of E-learning: Experiential E-learning, Journal of Hospitality, Leisure, Sport and Tourism Education, Vol. 6, No. 2, 2007, pp. 3-15.
[31] I. J. Ojeaga, V I. Igbinedion, Potentials of E-learning as a Study Tool in Business Education in Nigerian Schools, International Education Studies, Vol. 5, No. 5, 2012, pp. 218-225.
[32] T. Trust, J. P. Carpenter, D. G. Krutka, Moving Beyond Silos: Professional Learning Networks in Higher Education, The Internet and Higher Education, Vol. 35, 2017, pp. 1-11.
[33] C. Seemiller, M. Grace, Generation Z Goes to College, John Wiley and Sons, 2016.
[34] M. Prensky, Digital Natives, Digital Immigrants Part 2: Do they Really Think Differently? On the Horizon, 2001.
[35] S. Sladek, A. Grabinger, Z. Gen, Introducing the First Generation of the 21st Century Available, 2014.
[36] M. J. Urick, E. C Hollensbe, S. S Masterson, S. T. Lyons, Understanding and Managing Intergenerational Conflict: An Examination of Influences and Strategies, Work, Aging and Retirement, Vol. 3, No. 2, 2017, pp. 166-185.
[37] S. E. Sullivan, M. L. Forret, S. M. Carraher, L. A. Mainiero, Using the Kaleidoscope Career Model to Examine Generational Differences in Work Attitudes, Career Development International, 2009.
[38] M. Maloni, M. S. Hiatt, S. Campbell, Understanding the Work Values of Gen Z Business Students, The International Journal of Management Education, Vol. 17, No. 3, 2019, pp. 100320.
[39] A. Garad, A. M A. Ansi, I. N. Qamari, The Role of E-learning Infrastructure and Cognitive Competence in Distance Learning Effectiveness During the Covid-19 Pandemic, Jurnal Cakrawala Pendidikan, Vol. 40, No. 1, 2021, pp. 81-91.
[40] T. Q. Trung, F. W. Swierczek, Skills Development in Higher Education in Vietnam, Asia Pacific Business Review, Vol. 15, No. 4, 2009, pp. 565- 586.
[41] M. N. D. Tuan, N. N. Thanh, L. L. Tuan, Applying a Mindfulness-based Reliability Strategy to the Internet of Things in Healthcare-a Business Model in the Vietnamese Market, Technological Forecasting and Social Change, Vol. 140, 2019, pp. 54-68.
[42] P. X. Hoan, A Trend Towards Integrating Information Literacy Into the Curriculum and its Implications to Academic Settings in Vietnam, In International Association of School Librarianship, Selected Papers from the Annual Conference, International Association of School Librarianship, 2013, pp. 157.
[43] M. Allen, J. Bourhis, N. Burrell, E. Mabry, Comparing Student Satisfaction with Distance Education to Traditional Classrooms in Higher Education: A Meta-analysis, The American Journal of Distance Education, Vol. 16, No. 2, pp. 83-97.
[44] S. Kusluvan, Characteristics of Employment and Human Resource Management in the Tourism and Hospitality Industry, Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry, 2003, pp. 3-24.
[45] M. Riley, Human Resource Management in the Hospitality and Tourism Industry, Routledge, 2014.
[46] K. Biscomb, T. J. Devonport, A. M. Lane, Evaluating the use of Computer-aided Assessment in Higher Ed cation, Journal of Hospitality, Leisure, Sports and Tourism Education
(Pre-2012), Vol. 7, No. 1, 2008, pp. 82.
[47] C. T. Chen, C. F. Chen et al., The Influence of Internship Experiences on the Behavioral Intentions of College Students in Taiwan, The Asia-Pacific Education Researcher, Vol. 20, No. 1, 2011, pp. 73-92.
[48] W. H. Ko, Training, Satisfaction with Internship Programs, and Confidence about Future Careers Among Hospitality Students: A Case Study of Universities in Taiwan, Journal of Teaching in Travel and Tourism, Vol. 7, No. 4, 2008, pp. 1-15.
[49] T. S. M. Tse, What do Hospitality Students Find Important about Internships? Journal of Teaching in Travel and Tourism, Vol. 10, No. 3, 2010, pp. 251-264.
[50] S. S. Hubbard, Teaching Courses Through Distance Education: A Personal Account, Cornell Hotel and Restaurant Administration Quarterly, Vol. 38, No. 4, 1997, pp. 82-86.
[51] W. Cho, C. D. Schmelzer, Just-in-time Education: Tools for Hospitality Managers of the Future? International Journal of Contempo-rary Hospitality Management, 2000.
[52] S. McDowall, L. C. Lin, A Comparison of Students’ Attitudes Toward Two Teaching Methods: Traditional Versus Distance Learning, Journal of Hospitality and Tourism Education, Vol. 19, No. 1, 2007, pp. 20-26.
[53] C. A. Twigg, Improving Quality and Reducing Cost: Designs for Effective Learning, Change: The Magazine of Higher Learning, Vol. 35, No. 4, 2003, pp. 22-29.
[2] J. Batey, Web Page Implementation and Cultural Change within a First Year Undergraduate Module, Journal of Hospitality, Leisure, Sport and Tourism Education, Vol. 1, No. 1, 2002, pp. 51-60.
[3] P. Vanham, The Story of Vietnam’s Economic Miracle, In World Economic Forum, 2018.
[4] N. T. Dung, Vn Universities Offer E-learning to more Students, 2018.
[5] N. X. Phung, Vietnam’s Education in the Context of the Fourth Industrial Revolution, Mar, 2019.
[6] J. L. Meece, E. M. Anderman, L. H Anderman, Classroom Goal Structure, Student Motivation, and Academic Achievement, Annu, Rev, Psychol, Vol. 57, 2006, pp. 487-503.
[7] A. Bull, The Economics of Cruising: An Application to the Short Ocean Cruise Market, Journal of Tourism Studies, Vol. 7, No. 2, 1996, pp. 28-35.
[8] G. Morgan, Faculty use of Course Management Systems, Volume 2, ECAR, EDUCAUSE Center for Applied Research Colorado, 2003.
[9] P. Gorsky, A. Caspi. A Critical Analysis of Transactional Distance Theory, Quarterly Review of Distance Education, Vol. 6, No. 1, 2005.
[10] R. Yılmaz, H. Keser, The Impact of Interactive Environment and Metacognitive Support on Academic Achievement and Transac-tional Distance in Online Learning, Journal of Educational Computing Research, Vol. 55, No. 1, 2017, pp. 95-122.
[11] A. M. Zhang, Transactional Distance in web-based College Learning Environments: Toward Measurement and Theory Construction, Virginia Commonwealth University, 2003.
[12] J. Weidlich, T. J. Bastiaens, Technology Matters-the Impact of Transactional Distance on Satisfaction in Online Distance Learning International Review of Research in Open and Distributed Learning, Vol. 19, No. 3, 2018.
[13] C. F Harrington, S. A. Gordon, T. J. Schibik, Course Management System Utilization and Implications for Practice: A National Survey of Department Chairpersons, Online Journal of Distance Learning Administration, Vol. 7, No. 4, 2004.
[14] W. M. Costen, The Value of Staying Connected with Technology: An Analysis Exploring the Impact of Using a Course Management System on Student Learning, Journal of Hospitality, Leisure, Sports and Tourism Education (Pre-2012), Vol. 8, No. 2, 2009, pp. 47.
[15] W. Martens, P. W. S. Yapa, M. Safari, The Impact of Financial Statement Comparability on Earnings Management: Evidence from Frontier Markets, International Journal of Financial Studies, Vol. 8, No. 4, 2020, pp. 73.
[16] Y. Kathawala, A. Wilgen, E-learning: Evaluation from an Organization’s Perspective, Training and Management Development Methods, Vol. 18, No. 4, 2004, pp. 501.
[17] M. R. Markovic´ et al., Advantages and Disadvantages of E-learning in Comparison to Traditional forms of Learning, Annals of the University of Petros¸ani, Economics, Vol. 10, No. 2, 2010, pp. 289-298.
[18] D. Keegan, The Future of Learning: From Elearning to Learning, 2002.
[19] E. Pollard, J. Hillage, Exploring E-learning, Institute for Employment Studies Brighton, 2001.
[20] T. A. Urdan, C. C. Weggen, Corporate Elearning: Exploring a New Frontier, 2000.
[21] S. Paling, Thresholds of Access: Paratextualily and Classification, Journal of Education for Library and Information Science, 2002, pp. 134-143.
[22] H. Block, B. Dobell, The E-bang Theory, Bank of America Securities Education, 1999.
[23] J. Schutte, Virtual Teaching in Higher Education, Recuperado en Marzo, Vol. 15, 1996.
[24] P. E Bierly, E. H. Kessler, E. Christensen, Organisational Learning, Knowledge and Wisdom, Journal of Organizational Change Management, 2000.
[25] F. B. King, A Virtual Student: Not an Ordinary Joe, The Internet and Higher Education, Vol. 5, No. 2, 2002, pp. 157-166.
[26] S. Y. Chyung, Systematic and Systemic Approaches to Reducing Attrition Rates in Online Higher Education, American Journal of Distance Education, Vol. 15, No. 3, 2001, pp. 36-49.
[27] C. K. Lim, Computer Self-efficacy, Academic Self-concept, and other Predictors of Satisfaction and Future Participation of Adult Distance Learners, American Journal of Distance Education, Vol. 15, No. 2, 2001, pp. 41-51.
[28] A. Sadik, S. Reisman, Design and Implementation of a Web-based Learning Environment, The Perfect Online Course: Best Practices for Designing and Teaching, Charlotte, NC: Information Age Publishing, 2009, pp. 179-200.
[29] T. M. Nisar, Organisational Determinants of E-learning, Industrial and Commercial Training, 2002.
[30] C. Beard, J. P. Wilson, R. McCarter et al., Towards a Theory of E-learning: Experiential E-learning, Journal of Hospitality, Leisure, Sport and Tourism Education, Vol. 6, No. 2, 2007, pp. 3-15.
[31] I. J. Ojeaga, V I. Igbinedion, Potentials of E-learning as a Study Tool in Business Education in Nigerian Schools, International Education Studies, Vol. 5, No. 5, 2012, pp. 218-225.
[32] T. Trust, J. P. Carpenter, D. G. Krutka, Moving Beyond Silos: Professional Learning Networks in Higher Education, The Internet and Higher Education, Vol. 35, 2017, pp. 1-11.
[33] C. Seemiller, M. Grace, Generation Z Goes to College, John Wiley and Sons, 2016.
[34] M. Prensky, Digital Natives, Digital Immigrants Part 2: Do they Really Think Differently? On the Horizon, 2001.
[35] S. Sladek, A. Grabinger, Z. Gen, Introducing the First Generation of the 21st Century Available, 2014.
[36] M. J. Urick, E. C Hollensbe, S. S Masterson, S. T. Lyons, Understanding and Managing Intergenerational Conflict: An Examination of Influences and Strategies, Work, Aging and Retirement, Vol. 3, No. 2, 2017, pp. 166-185.
[37] S. E. Sullivan, M. L. Forret, S. M. Carraher, L. A. Mainiero, Using the Kaleidoscope Career Model to Examine Generational Differences in Work Attitudes, Career Development International, 2009.
[38] M. Maloni, M. S. Hiatt, S. Campbell, Understanding the Work Values of Gen Z Business Students, The International Journal of Management Education, Vol. 17, No. 3, 2019, pp. 100320.
[39] A. Garad, A. M A. Ansi, I. N. Qamari, The Role of E-learning Infrastructure and Cognitive Competence in Distance Learning Effectiveness During the Covid-19 Pandemic, Jurnal Cakrawala Pendidikan, Vol. 40, No. 1, 2021, pp. 81-91.
[40] T. Q. Trung, F. W. Swierczek, Skills Development in Higher Education in Vietnam, Asia Pacific Business Review, Vol. 15, No. 4, 2009, pp. 565- 586.
[41] M. N. D. Tuan, N. N. Thanh, L. L. Tuan, Applying a Mindfulness-based Reliability Strategy to the Internet of Things in Healthcare-a Business Model in the Vietnamese Market, Technological Forecasting and Social Change, Vol. 140, 2019, pp. 54-68.
[42] P. X. Hoan, A Trend Towards Integrating Information Literacy Into the Curriculum and its Implications to Academic Settings in Vietnam, In International Association of School Librarianship, Selected Papers from the Annual Conference, International Association of School Librarianship, 2013, pp. 157.
[43] M. Allen, J. Bourhis, N. Burrell, E. Mabry, Comparing Student Satisfaction with Distance Education to Traditional Classrooms in Higher Education: A Meta-analysis, The American Journal of Distance Education, Vol. 16, No. 2, pp. 83-97.
[44] S. Kusluvan, Characteristics of Employment and Human Resource Management in the Tourism and Hospitality Industry, Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry, 2003, pp. 3-24.
[45] M. Riley, Human Resource Management in the Hospitality and Tourism Industry, Routledge, 2014.
[46] K. Biscomb, T. J. Devonport, A. M. Lane, Evaluating the use of Computer-aided Assessment in Higher Ed cation, Journal of Hospitality, Leisure, Sports and Tourism Education
(Pre-2012), Vol. 7, No. 1, 2008, pp. 82.
[47] C. T. Chen, C. F. Chen et al., The Influence of Internship Experiences on the Behavioral Intentions of College Students in Taiwan, The Asia-Pacific Education Researcher, Vol. 20, No. 1, 2011, pp. 73-92.
[48] W. H. Ko, Training, Satisfaction with Internship Programs, and Confidence about Future Careers Among Hospitality Students: A Case Study of Universities in Taiwan, Journal of Teaching in Travel and Tourism, Vol. 7, No. 4, 2008, pp. 1-15.
[49] T. S. M. Tse, What do Hospitality Students Find Important about Internships? Journal of Teaching in Travel and Tourism, Vol. 10, No. 3, 2010, pp. 251-264.
[50] S. S. Hubbard, Teaching Courses Through Distance Education: A Personal Account, Cornell Hotel and Restaurant Administration Quarterly, Vol. 38, No. 4, 1997, pp. 82-86.
[51] W. Cho, C. D. Schmelzer, Just-in-time Education: Tools for Hospitality Managers of the Future? International Journal of Contempo-rary Hospitality Management, 2000.
[52] S. McDowall, L. C. Lin, A Comparison of Students’ Attitudes Toward Two Teaching Methods: Traditional Versus Distance Learning, Journal of Hospitality and Tourism Education, Vol. 19, No. 1, 2007, pp. 20-26.
[53] C. A. Twigg, Improving Quality and Reducing Cost: Designs for Effective Learning, Change: The Magazine of Higher Learning, Vol. 35, No. 4, 2003, pp. 22-29.
Downloads
Download data is not yet available.