The Effectiveness of Microsoft Teams, Zoom and Canvas for Students. Case Study: three High Schools in Ho Chi Minh City
Main Article Content
Abstract
Vietnamese education has been significantly affected by the Covid-19 pandemic, especially in the 2021-2022 academic year, as seen by the widespread use of online learning from primary through graduate levels across a variety of learning platforms. However, each platform has its own strengths and also exposes certain limitations. This article examines the effectiveness of three platforms used in e-learning for general education: Zoom, Microsoft Teams, and Canvas through the lens of 240 students from one public high school and two private high schools in Ho Chi Minh City. The study employs a mixed approach, mainly qualitative. Research results have reflected the advantages, disadvantages, and solutions to improve each software and synthesize the elements that an online learning application needs.
Keywords:
Online learning, Zoom, Canvas, Microsoft Teams.
References
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[26] Bailenson, J. N. (2021). Nonverbal Overload: A Theoretical Argument for the Causes of Zoom Fatigue. Technology, Mind, and Behavior, 2(1). https://doi.org/10.1037/tmb0000030
[27] Mpungose, C. B., & Khoza, S. B. (2022). Postgraduate Students’ Experiences on the Use of Moodle and Canvas Learning Management System. Technology, Knowledge and Learning, 27(1), 1–16. https://doi.org/10.1007/S10758-020-09475-1/TABLES/4
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[30] Wang, M., Li, X. (2017). Effects of the aesthetic design of icons on app downloads: evidence from an android market. Electron Commer Res 17, 83–102. https://doi.org/10.1007/s10660-016-9245-4
[31] Ismail, S., & Ismail, S. (2021). Teaching Approach using Microsoft Teams: Case Study on Satisfaction versus Barriers in Online Learning Environment. Journal of Physics: Conference Series, 1874(1), 012020. https://doi.org/10.1088/1742-6596/1874/1/012020
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[2] Ho Chi Minh City Department of Education and Training. (2021). HCMC: Over 95% of students participate in online learning. Retrieved from https://hcm.edu.vn/so-giao-dục/tphcm-tren-95-%-hoc-sinh-tham-gia-hoc-truc-tuyen/ctfull/42082/67167 [Accessed on 24th June, 2022] (in Vietnamese)
[3] WHO (2021). WHO Coronavirus Dashboard. Available at: https://covid19.who.int/?mapFilter=cases [Accessed on 24th June, 2022]
[4] UNESCO (2022). Education: From disruption to recovery. Retrieve from https://en.unesco.org/covid19/educationresponse [Accessed on 24th June, 2022]
[5] Thomas, D., Spogmai, A., Matt, B., Pragya, D., Juan-Pablo, G., Akito, K., & Suguru, M. (2020). Promising practice for equitable remote learning; Emergency lessons from COVID-19 education responses in 127 countries. Innocenti Research Brief, UNICEF, April, 1–10. www.unicef-irc.org/publications/pdf/IRB 2020-%0A10.pdf
[6] Ministry of Education & Training (2021). Circular 09/2021/TT-BGDDT Regulations on management and organization of online teaching in general education institutions and continuing education institutions. Retrieved from https://moet.gov.vn/tintuc/Pages/tin-tong-hop.aspx?ItemID=7284&fbclid=IwAR2CndTbFXb91dnrlpzl0tSUtRXMnFfvAlk8OV5M5P58v-LFIeUpgvQZRuc (in Vietnamese)
[7] Balu, N. I. (2020). Understanding Microsoft Teams Administration. Apress Berkeley. https://doi.org/10.1007/978-1-4842-5875-0
[8] Microsoft Support (2018). Welcome to Microsoft Teams. Retrieved from https://support.microsoft.com/en-us/office/welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12 [Accessed on 24th June, 2022]
[9] Wea, K. N., & Dua Kuki, A. (2021). Students’ Perceptions of Using Microsoft Teams Application in Online Learning during the Covid-19 Pandemic. Journal of Physics: Conference Series, 1842(1), 0–7. https://doi.org/10.1088/1742-6596/1842/1/012016
[10] Cuaca Dharma, H. R., Asmarani, D., & Dewi, U. P. (2017). Basic Japanese Grammar and Conversation e-learning through Skype and Zoom Online Application. Procedia Computer Science, 116, 267–273. https://doi.org/10.1016/j.procs.2017.10.055
[11] Zoom Help Center. (2021). Release notes for Windows. Retrieve from https://support.zoom.us/hc/en-us/articles/201361953-New-updates-for-Windows [Accessed on 24th June, 2022]
[12] Singh, R., & Soumya, A. (2020). Updated comparative analysis on video conferencing platforms- Zoom, Google Meet, Microsoft Teams, WebEx Teams and GoToMeetings. EasyChair: The World for Scientists, 1–9. https://easychair.org/publications/preprint/Fq7T
[13] Serhan, D. (2020). Transitioning from Face-to-Face to Remote Learning: Students’ Attitudes and Perceptions of using Zoom during COVID-19 Pandemic. International Journal of Technology in Education and Science, 4(4), 335–342. https://doi.org/10.46328/ijtes.v4i4.148
[14] Wang, Q., Huang, C., & Quek, C. L. (2018). Students’ perspectives on the design and implementation of a blended synchronous learning environment. Australasian Journal of Educational Technology, 34(1), 1–13. https://doi.org/10.14742/ajet.3404
[15] Chawla, A. (2020). Coronavirus (COVID-19) - "Zoom" Application Boon or Bane. https://dx.doi.org/10.2139/ssrn.3606716
[16] Zoom Support. (2021). Quick start guide for SSO. Retrieve from https://support.zoom.us/hc/en-us/articles/201361953-New-updates-for-Windowshttps://support.zoom.us/hc/en-us/articles/201363003-Quick-start-guide-for-SSO#:~:text=Single%20sign%2Don%20allows%20you,%2C%20Shibboleth%2C%20and%20many%20others [Accessed on 24th June, 2022]
[17] Dinh, K. H. (2014). Learning how to use Canvas to create a course website. Project of Hai Phong Private University, 21. https://lib.hpu.edu.vn/handle/123456789/20208 [Accessed on 24th June, 2022] (in Vietnamese)
[18] Lonn, S., & Teasley, S. D. (2009). Saving time or innovating practice: Investigating perceptions and uses of Learning Management Systems. Computers & Education, 53(3), 686–694. https://doi.org/10.1016/J.COMPEDU.2009.04.008
[19] Rojas L. F. M. & Jaimes N. M. (2020). Canvas LMS and Collaborative work as a learning methodology in virtual environments. 2020 15th Iberian Conference on Information Systems and Technologies (CISTI). https://doi: 10.23919/CISTI49556.2020.9140885
[20] Little-Wiles, J. M., Hundley, S., Worley, W. L., & Bauer, E. J. (2012, June). Faculty perceptions and use of a learning management system at an urban, research institution. ASEE Annual Conference and Exposition, Conference Proceedings. A paper presented at American Society of Engineering Education Annual Conference, San Antonio, Texas. doi:10.18260/1-2—21390
[21] Smith, H., & Higgins, S. (2007). Opening classroom interaction: the importance of feedback. Http://Dx.Doi.Org/10.1080/03057640601048357, 36(4), 485–502. https://doi.org/10.1080/03057640601048357
[22] Woods, R., Baker, J. D., & Hopper, D. (2004). Hybrid structures: Faculty use and perceptions of web-based courseware as a supplement to face-to-face instruction. The Internet and Higher Education. https://doi.org/10.1016/j.iheduc.2004.09.002
[23] Infrastructure, U. (2021). Evaluation of Teaching Through Online Tools and Canvas Learning-management System at Morgan State University Evaluation of Teaching through Online Tools and Canvas Learning Management System at Morgan State University. https://peer.asee.org/37111 [Accessed on 24th June, 2022]
[24] Popovici, A., & Mironov, C. (2015). Students’ Perception on Using eLearning Technologies. Procedia - Social and Behavioral Sciences, 180 (November 2014), 1514–1519. https://doi.org/10.1016/j.sbspro.2015.02.300
[25] Bao, W. (2020). COVID ‐19 and online teaching in higher education: A case study of Peking University. Human Behavior and Emerging Technologies, 2(2), 113–115. https://doi.org/10.1002/hbe2.191
[26] Bailenson, J. N. (2021). Nonverbal Overload: A Theoretical Argument for the Causes of Zoom Fatigue. Technology, Mind, and Behavior, 2(1). https://doi.org/10.1037/tmb0000030
[27] Mpungose, C. B., & Khoza, S. B. (2022). Postgraduate Students’ Experiences on the Use of Moodle and Canvas Learning Management System. Technology, Knowledge and Learning, 27(1), 1–16. https://doi.org/10.1007/S10758-020-09475-1/TABLES/4
[28] Schoonenboom, J. (2014). Using an adapted, task-level technology acceptance model to explain why instructors in higher education intend to use some learning management system tools more than others. Computers & Education, 71, 247–256. https://doi.org/10.1016/J.COMPEDU.2013.09.016
[29] Castelli, F. R., & Sarvary, M. A. (2021). Why students do not turn on their video cameras during online classes and an equitable and inclusive plan to encourage them to do so. Ecology and Evolution, 11(8), 3565–3576. https://doi.org/10.1002/ece3.7123
[30] Wang, M., Li, X. (2017). Effects of the aesthetic design of icons on app downloads: evidence from an android market. Electron Commer Res 17, 83–102. https://doi.org/10.1007/s10660-016-9245-4
[31] Ismail, S., & Ismail, S. (2021). Teaching Approach using Microsoft Teams: Case Study on Satisfaction versus Barriers in Online Learning Environment. Journal of Physics: Conference Series, 1874(1), 012020. https://doi.org/10.1088/1742-6596/1874/1/012020
[32] Milward, J., Khadjesari, Z., Fincham-Campbell, S., Deluca, P., Watson, R., & Drummond, C. (2016). User Preferences for Content, Features, and Style for an App to Reduce Harmful Drinking in Young Adults: Analysis of User Feedback in App Stores and Focus Group Interviews. JMIR Mhealth Uhealth 2016;4(2):E47 Https://Mhealth.Jmir.Org/2016/2/E47, 4(2), e5242. https://doi.org/10.2196/MHEALTH.5242
[33] Gerpott, T. J. (2018). Relative fixed Internet connection speed experiences as antecedents of customer satisfaction and loyalty: An empirical analysis of consumers in Germany. Management and Marketing, 13(4), 1150–1173. https://doi.org/10.2478/mmcks-2018-0029
[34] Canva (2022). How to set up a remote classroom with Canva for Education. Canvas. Retrieve from https://www.canva.com/learn/how-to-use-canva-for-education/ [Accessed on 24th June, 2022]
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