Job Satisfaction among Employees in a Family Business: Findings and Managerial Implications

Abstract

Abstract: Job satisfaction is an important concern in human resource management, particularly in family businesses. This study aims to describe the key aspects associated with employee satisfaction and dissatisfaction, examine employees’ perceptions of the work environment, organizational justice, and promotion opportunities, and propose relevant managerial implications. A cross-sectional mixed-methods case study design was employed, combining a survey of 202 employees with in-depth interviews with 20 participants, including managers and non-managerial employees, in a single family business. The findings indicate that social relationships and organizational culture were the most frequently cited sources of employee satisfaction, particularly coworker support, management’s concern for employees, and a positive workplace atmosphere. In contrast, work pressure, long working hours, and administrative procedures were commonly cited sources of dissatisfaction. Employees generally reported favorable perceptions of coworker relationships and organizational communication; however, their perceptions of organizational justice were mixed, and satisfaction with promotion opportunities was low. The findings suggest that the family business examined should maintain its positive work environment, review employee workloads and working-hour arrangements, enhance transparency in performance evaluation and recognition practices, and establish clearer career development pathways for employees.

Keywords: Job satisfaction; family business; organizational culture; organizational justice; promotion opportunities.